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Journal Articles
Journal of Advances in Management Research (2022) 19 (3): 488–510.
Published: 13 January 2022
...Nitin Gupta; Prem Vrat; Ravindra Ojha Purpose The education sector acts as an input for every other sector and contributes around 7% to the service industry; hence, it is important to identify, measure and analyze the drivers that impact the delivered service quality. Design/methodology...

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