...). The study also attempts to find if moderating role of gender exists among these constructs. Design/methodology/approach A conceptual framework is developed based on previous studies. In order to address a lack of comprehensive evaluation of B2C relationships in Indian hotels, this study extracted...

... of the service sector from a progressive state of India – Pubjab. The results of the study reveal that lack of network access; gender discrimination; and gender stereotypes are the three major factors which inhibit women from advancing to top corporate positions. The findings depict an overall negative picture...

... Customer relationship management CRM Service sector Gender © Emerald Group Publishing Limited 2007 ...