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Keywords: House of quality (HOQ)
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Journal Articles
Investigating design targets for effective performance management system: an application of balance scorecard using QFD
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Journal of Advances in Management Research (2021) 18 (3): 353–367.
Published: 17 September 2020
... development. The house of quality (HOQ) matrix, a key instrument in QFD methodology, encapsulates the customer requirements also (Xiao-qing 2010). Besides, it converts customer needs into design requirement (Tavana et al., 2013). QFD has been used in various fields like product design, manufacturing...
