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Keywords: PQRS
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Journal Articles
Enhancing customer satisfaction using Kaizen: a case study of Imperial Tobacco Company (ITC)
Available to Purchase
Journal of Advances in Management Research (2019) 16 (3): 277–293.
Published: 25 February 2019
...@gmail.com © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only India Kaizen ITC Productivity Customer satisfaction PQRS There is a global trend to follow the working techniques of the Japanese Management (Karkoszka and Honorowicz, 2009...
