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Keywords: Perceived value
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Journal Articles
Modeling passengers’ future behavioral intentions in airline industry using SEM
Available to Purchase
Journal of Advances in Management Research (2015) 12 (2): 107–127.
Published: 03 August 2015
...Alok Kumar Singh Purpose – The purpose of this paper is to examine the interrelationships among the extracted constructs of airline service quality (SQ), perceived image, perceived value, passenger satisfaction and their influence on passengers’ future behavioral intentions in the domestic...
Journal Articles
An exploratory study on determinants of customer satisfaction of leading mobile network providers – case of Kolkata, India
Available to Purchase
Journal of Advances in Management Research (2013) 10 (2): 279–298.
Published: 02 August 2013
... flexibility in our discussion. Customer satisfaction Flexibility Price Perceived service quality Perceived value Mobile network providers. Telecommunications services have been going through massive expansion for past two decades all over the world. There has been record increase...
