...Alok Kumar Singh Purpose – The purpose of this paper is to examine the interrelationships among the extracted constructs of airline service quality (SQ), perceived image, perceived value, passenger satisfaction and their influence on passengers’ future behavioral intentions in the domestic...

... are advised to increase levels of customer retention (Edward and Sahadev, 2011). Bloemer et al. (1999) and Sirdeshmuk et al. (2002) also suggested that perceived service quality, perceived value and customer satisfaction have traditionally been associated with customer retention (Edward...