...Subhash C. Kundu; Archana Mor; Sandeep Kumar; Jahanvi Bansal Purpose The purpose of this paper is to investigate the relationship between employees’ perceptions of diversity within management levels (i.e. senior management, middle management and lower management levels) and perceived...

... CPV in a service setting. CPV here means the trade‐off and the overall assessment by the consumer of the utility of a service based on perceptions of what is received and what is given (Zeithaml, 1988). The focus groups were conducted till the time the focus group records suggested a recycling...