...Subhash C. Kundu; Archana Mor; Sandeep Kumar; Jahanvi Bansal Purpose The purpose of this paper is to investigate the relationship between employees’ perceptions of diversity within management levels (i.e. senior management, middle management and lower management levels) and perceived...

... the existence of scarcity of scales on CPV dimensions, especially so in the Indian context where almost negligible research has been done. Services sector is an important sector that contributes heavily toward the Indian GDP growth. In many services contexts, CPV perceptions differ from those made for goods...