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Keywords: Quality
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Journal Articles
Key drivers that impact the quality of education – a holistic approach
Available to Purchase
Journal of Advances in Management Research (2022) 19 (3): 488–510.
Published: 13 January 2022
...Nitin Gupta; Prem Vrat; Ravindra Ojha Purpose The education sector acts as an input for every other sector and contributes around 7% to the service industry; hence, it is important to identify, measure and analyze the drivers that impact the delivered service quality. Design/methodology...
Journal Articles
Two-phase approach to an integrated reverse logistics network considering different qualities of returned products
Available to Purchase
Journal of Advances in Management Research (2020) 17 (3): 369–395.
Published: 11 December 2019
...Nasser Tarin; Adel Azar; Seyyed Abbas Ebrahimi Purpose Some essential issues about modeling of reverse logistics (RL) systems and product recovery networks include consideration of the qualities of the returned products, taking into account uncertainty and integrating the forward and reverse flows...
Journal Articles
Comparing total quality management success factors in UK manufacturing and service industries: some key findings from a survey
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Journal of Advances in Management Research (2004) 1 (2): 32–45.
Published: 01 January 2004
...Jiju Antony; Craig Fergusson; Steve Warwood; Joanna Hing Yee Tsang Total Quality Management is an integrative managemetn philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations. Very little has been published...
