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Keywords: Service delivery
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Journal Articles
Journal of Advances in Management Research (2019) 16 (1): 64–90.
Published: 05 September 2018
... contributes to the body of knowledge by presenting a unified synthesis of more than 814 articles published in the last three decades. Practical implications Insights from the paper will help practitioners in understanding customers’ expectations and accordingly configuring effective service delivery...
Journal Articles
Journal of Advances in Management Research (2008) 5 (1): 21–27.
Published: 01 January 2008
... service sector Sustainable growth Service delivery Customer satisfaction ...
