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Keywords: Service performance management
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Journal Articles
Journal of Advances in Management Research (2022) 19 (1): 55–77.
Published: 29 March 2021
... on the service performance management (SPM) process capability only when it works through mediators and demonstrates the impact by using the framework of SSCM process capabilities. Design/methodology/approach This study is based on a survey using quantitative data collection to empirically test the research...
