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Keywords: Service quality factors
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Journal Articles
Assessment of bus fleet service quality: a graph theoretical approach
Available to Purchase
Journal of Advances in Management Research (2024) 21 (5): 756–779.
Published: 19 July 2024
... quality index. Design/methodology/approach A graph theoretical approach is employed in this paper for bus fleet service quality assessment. Modelling of fleet service quality factors and their interrelations with due attention towards their structure is achieved through graph theory. A directed graph...
