... adopted to compare the above-mentioned NQA models, probably the first time in literature on TQM. The steps involved for AHP analysis (Saaty, 1980) are as follows Step 1: identifying and listing the pairwise comparison combinations for each of the 12 attributes of the NQA model, which...

...V.K. Khanna; B.S. Sahay; Prem Vrat; Ravi Shankar Application of Total Quality Management (TQM) approach has played an important role in the survival and growth of many industries. Indian automobile sector has also adopted TQM path but it is still a player of little consequence in the global auto...

...V.K. Khanna; Prem Vrat; Ravi Shankar; B.S. Sahay Application of Total Quality Management (TQM) approach has played an important role in the survival and growth of many industries. One of the major reasons for dismal performance of many Indian organizations can be attributed to the fact...

... on the fundamental difference between manufacturing and service industries with regard to TQM implementation. The purpose of this study is to understand the concept of TQM in both industry sectors and to identify the significant differences (if any) in TQM practices in UK service and manufacturing organizations...