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Keywords: Key performance indicators
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Journal Articles
Journal of Accounting & Organizational Change (2024) 20 (2): 362–382.
Published: 01 June 2023
... conducted and two observations were carried out. Findings The findings reveal that the control mechanism of SWM is complex, involving the interaction between human and non-human actors. Non-human actors include the key performance indicators (KPIs) and the concessionaire agreement (CA), which...
