MANAGING CUSTOMER KNOWLEDGE

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Review Article| June 01 2000

Eric Lesser;

Eric Lesser

Executive consultant with the IBM Institute for Knowledge Management

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David Mundel;

David Mundel

Research consultant

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Charles Wiecha

Researcher with IBM Research

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Publisher: Emerald Publishing

Online ISSN: 2052-1197

Print ISSN: 0275-6668

2000

Journal of Business Strategy (2000) 21 (6): 34–37.

https://doi.org/10.1108/eb040128

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