Why companies flunk supply‐chain 101: only 33 percent correctly measure supply‐chain performance; few use the right incentives

Miles Cook is a Vice President in Bain’s Atlanta office, and is a founder and leader of Bain’s Supply Chain Management practice. He earned an MBA from the Graduate School of Business at Stanford, where he was an Arjay Miller scholar. He is also a graduate of the University of Virginia, where he received a Bachelor of Arts in Economics with Highest Distinction.

Russ Hagey is a Partner and Managing Director of Bain and Company’s Los Angeles office. He joined the firm in 1982. Prior to joining Bain, Russ worked as Product Manager with ROLM Corporation. He earned an MBA from Stanford Graduate School of Business, and is a graduate of the University of California at Los Angeles where he received a Bachelor of Arts in Economics and was elected Phi Beta Kappa.