... shifts from one generation to another; when kaizen shifts through the change in responsibility of employees; and changes in the understanding and practice that creates sustained business excellence. Originality/value Importantly, the study reveals how kaizen itself is a sustainable business activity...

... culture despite the breadth of applications observed in the West: These are only the tangible tools and techniques. © Emerald Group Publishing Limited 2015 Japan Continuous improvement Quality management Business excellence Genba Kaizen In attempting to decode the competitive...

... for improving their organizational practices and consequently their organization's performance. The framework can be applied to organizations of all types including listed, private, not‐for‐profit and public sector. © Emerald Group Publishing Limited 2009 Business excellence Business...

... opportunities and its game winning resources and activities. Microsoft identified four major opportunities in which it could profitably leverage its game winning resources and activities: Risk management Boards Corporate governance Management strategy business excellence Pursuing opportunities...

... how they need to inter‐relate with one another. © Emerald Group Publishing Limited 2006 Management strategy Business excellence Performance measures Control systems Many brilliant strategies fail due to poor execution. It is not sufficient to inform employees of the strategy...

... problem‐solving activities. Knowledge organizations Performance measures Business excellence Knowledge management Activity based management Firms in the knowledge economy are significant drivers of economic growth, both for the clients they help and for themselves as witnessed by the fact...