...Nelson Oly Ndubisi; Setiadi Umar Purpose The purpose of this study is to show how outsourcing partners can maximise the benefits of outsourcing while containing the negative effect of destructive conflict (the “bad apple”) on trust and commitment. Design/methodology/approach The study reviewed...

..., as the source of the relationship conflict. It then uses the key attributes of validity and reliability to form recommendations for each side to deal better with their counterparts. Findings – There are five practical and actionable things that designers can do to work better with business people...