... to conceptualize OSD bursts, distinguish them from traditional crises and develop an analytics-based toolkit to guide organizations in detecting and managing them. Design/methodology/approach Drawing on literature in organizational crisis management and social media analytics, this study uses a multilevel...

...Anne-Sophie Thelisson; Olivier Meier Purpose Organizational resilience, defined by a firm’s speed in reaching a dynamic equilibrium after a shock and after the shocks are absorbed, and crisis management are critical in a global crisis. The concept of resilience is increasingly used in the economic...

...Peter Buell Hirsch Purpose To assess the ability of generative AI to assist in crisis management planning and response. Design/methodology/approach The viewpoint is built on a “conversation” with ChatGPT (CGPT) on the subject of crisis management. As such, portions of the text were generated...

...Olivier Berthod Purpose This study aims to point at the vulnerability of the networks on which companies rely, willingly or not. This vulnerability, it is argued, can be harnessed if firms proactively engage with their partners toward collective crisis management. Design/methodology/approach...

... Limited 2018 Emerald Publishing Limited Licensed re-use rights only Crisis communication Ethics Crisis management Public relations Interview Contingency theory Any organization worth its blue-chip stock and facing threats from within and without is expected to have an emergency...

...Epaminondas Koronis; Stavros Ponis Purpose The paper aims to adopt a strategic view of organizational survival and argue that preparedness, responsiveness, adaptability and learning abilities constitute organizational drivers of resilience and provide a new direction on crisis management...

... of crisis management and crisis communication. Here we have a perfect test bed for how insights into the brain's hardwiring could potentially improve crisis decision making and communications thereby protecting brand value and hastening reputation recovery after a crisis. To assess how such benefits might...

... with a message to spread. Hell hath no fury like a Facebook fan scorned. Facebook Social media Crisis management Corporate communications Customer complaints © Emerald Group Publishing Limited 2012 Bad news travels fast. Human brains have evolved to heavily weigh negative input...

...Victor L. Heller; John R. Darling Purpose The purpose of this paper is to address the importance of effective crisis management, and the commensurate lessons to be learned from the Toyota Corporation's denial of malfunctions on a number of different Toyota brands of vehicles during the period...