... 2007 Off shore investments Compliance costs Customer Relations Emerging markets Payments As payment systems change, financial institutions will need new strategies to protect and sustain their revenue flows. Most banks are aware of the problem and are actively taking steps to address...

... them longer; sell more to them; do this as efficiently as possible; and satisfy and retain the internal customers (employees). Customer relations Marketing management Customer retention Many companies have a solid understanding of their performance in customer relationships...