...Jennifer Chandler; Atul Teckchandani Purpose Because of the increasing importance of access over ownership, the purpose of this paper is to propose a service ecosystem perspective to help managers navigate hypercompetition. With the rise of cloud-based services and the ongoing recovery from...

... isolates certain practices that are particularly effective in hypercompetitive contexts. Findings If managers see their companies differently – not as monolithic entities but rather as a combination of different business models, some nascent, some mature, a portfolio of current opportunities...