... to assess future events. Originality/value The author believes that the paradoxes inherent in CGPT’s claims to be able to assist in crisis management have not previously been examined. Reputation Crisis management Issues Misinformation ChatGPT Generative AI Deepfakes Peter Hirsch can...

... through the loss of laptops, for example, in advance enabling companies with customer data to take precautions such as advanced encryption. Practical implications – Applied rigorously, the issues mapping process can help organizations predict and potentially avoid reputation-threatening crises...

... implications Corporate development of public affairs and issues management strategies designed to mitigate the negative impact of rising anti‐Americanism and declining trust in business. Originality/value Understanding a shift in global attitudes toward business results in informed decision...