... are still struggling with process drivers such as idea management and innovation measures. High innovators are pervasively using innovative methods to advance innovation execution much more than low innovators. The two methods that showed the highest correlation to an innovative culture were design thinking...

...James Christian Franklin; Michael Mainelli; Robert Pay Purpose – The purpose of this paper is to provide a set of measures that enable better understanding of online communities, their value and the strategic decisions best suited to them. Design/methodology/approach – After...

...Rajesh Tyagi; Praveen Gupta Purpose Traditional performance measurement models and frameworks fail to take into account the intricacies and specificity of service businesses. The important characteristics of services, role of employees and partners, important of measures and concurrent...

...Paul A. Argenti Purpose This research examines the importance of measurement in the communications industry and business in general, the insufficiency of measurement in communications, how communications professionals' measurement needs are changing, obstacles to meeting measurement needs...