... to assess future events. Originality/value The author believes that the paradoxes inherent in CGPT’s claims to be able to assist in crisis management have not previously been examined. Reputation Crisis management Issues Misinformation ChatGPT Generative AI Deepfakes Peter Hirsch can...

...Peter Buell Hirsch Purpose The purpose of this paper is to examine the hidden carbon footprint of corporate big data infrastructures and provide guidance for communicators responsible for corporate ESG and reputation. Design/methodology/approach It is based on a subjective view...

...Philippe Rebière; Hareesh Mavoori Purpose The purpose of this paper is to investigate the antecedents, internal/external drivers and circumstances that diminish the importance of reputation and permit it to be circumvented in the context of a fusion (Monsanto-Bayer) and propose a comprehensive...

... scandals that impact their reputation and erode stakeholder trust. Originality/value The literature on how to monitor and measure the impact of culture on corporate integrity is still relatively sparse. The paper focuses new attention on the emerging regulatory standards that will influence this space...

...Orlando E. Contreras-Pacheco; Cyrlene Claasen Purpose This paper aims to analyze concealment and deception in self-defeating organizational crisis response strategies and the possible consequences of their adoption on a company’s reputation. It represents an example of where every guideline...

...Peter Buell Hirsch Purpose The purpose of this paper is to examine and assess the importance of corporate reputation as a tool of business strategy. The topic has been the subject of significant discussion particularly with respect to reputation rankings and metrics. The author wanted to assess...

...Peter Buell Hirsch Purpose The purpose of this paper is to examine the extraordinary reputational challenge for brands in social media in an era of heightened political and cultural polarization. In a time when the tension between liberal and conservative consumers has grown significantly, brands...

...Peter Buell Hirsch Purpose – The purpose of this paper is to describe a methodology to identify potential reputation threats systematically before they become full-blown crises. Design/methodology/approach – The methodology is based on using the filter of four forces for change...

... and individuals in a world of instant communication and everyman publishing. Applying the model to business decision-making will protect firms from inadvertently losing stakeholder trust and enhance their ability to build even stronger stakeholder relationships. The latest Harris Reputation Quotient reports...

... – By analyzing recent cases in which corporations have suffered from negative public sentiment regarding their policies on social issues, the authors adduce some guidelines for handling the intersection of corporate reputation and private politics. Findings – This analysis led the authors to propose four...

... “fatigue,” well-executed apologies have an appropriate role in helping to rebuild reputation. Originality/value – Corporate executives can learn what makes an effective apology The language of apology has become more sophisticated in recent years but there are still many examples...

... value chain was adapted to reflect that: the value of a firm is based on more than just the profit margin and includes reputation, brand value and license to operate; sustainability can generate value by improving both internal and external engagement and collaboration; and the impact that the firm has...

...Peter Buell Hirsch Purpose – The article discusses the ramifications for corporate reputation of the current concerns about consumer data privacy in order to identify potential risks and benefits for corporations in their relations with consumers and other stakeholders. Design...

... the favorite whipping boy of headline-hungry politicians and pundits. But it's hard to argue with the firm's success. So whether or not you're inclined to do what it says, you would be wise to watch what it does. In 2012, Goldman Sachs made headlines when its proxy included “reputation” in a lengthy...