...Jennifer Chandler; Atul Teckchandani Purpose Because of the increasing importance of access over ownership, the purpose of this paper is to propose a service ecosystem perspective to help managers navigate hypercompetition. With the rise of cloud-based services and the ongoing recovery from...

...Tuba Bakici; Esteve Almirall Purpose The purpose of this paper is to explore the main models of innovation intermediaries as determined by the matching mechanisms they offer as a service to organizations, and to reveal underlying limitations of each mechanism to have a better understanding...

... business practices related to design and development, service management, and research and development (R&D) from a series of web‐based case studies. The practices are packaged as four “mindsets,” or new orientations towards customers and services. Findings Four new mindsets have propelled...