Keywords: Service innovation
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Journal Articles
Journal of Business Strategy (2009) 30 (2-3): 13–20.
Published: 27 February 2009
... needs into health services innovations. Design/methodology/approach The Mayo Clinic, a large integrated multispecialty medical group based in Rochester, Minnesota developed an in‐house design program, the SPARC Innovation Program, to bring design thinking and business analysis together...

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