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Keywords: Social media analytics
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Journal Articles
Journal:
Journal of Business Strategy
Journal of Business Strategy (2026) 47 (1): 113–128.
Published: 02 December 2025
... to conceptualize OSD bursts, distinguish them from traditional crises and develop an analytics-based toolkit to guide organizations in detecting and managing them. Design/methodology/approach Drawing on literature in organizational crisis management and social media analytics, this study uses a multilevel...
