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The Crossrail Act for an east–west railway across London was given royal assent in 2008 and construction started on what will become the new Elizabeth line in 2009. This paper looks at how Crossrail Limited, the client delivery organisation, was assembled, how it evolved and what programme and project management practices it deployed. Its objectives were to deliver the project Sponsors’ Requirements and maintain industry-leading performance for health and safety, environmental and sustainability performance as well as cost and schedule management on one of the UK’s most eagerly awaited and most complex pieces of infrastructure.

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