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Keywords: Chatbot
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Journal Articles
Journal:
Journal of Communication Management
Journal of Communication Management (2020) 24 (4): 339–362.
Published: 03 June 2020
...Salla Syvänen; Chiara Valentini Purpose The purpose of this study is to review the extant literature on chatbots and stakeholder interactions to identify major trends and shed light on knowledge gaps. Design/methodology/approach A systematic literature review was conducted combining...
