... crisis management models focus on preparedness and resilience, they often overlook the psychosocial tolls imposed on communication professionals navigating genAI-mediated environments, where emotional strain, ethical ambiguity and cognitive overload converge. As artificial intelligence becomes...

.../approach Guided by the model of trauma-informed practices and research on crisis READINESS, we conducted an online survey with 456 communications professionals. Findings The data indicate that cultural responsivity, voice, choice, peer support and transparent communication were significant...

...Yijing Wang; Silvia Ravazzani; Anca Anton Purpose Generative artificial intelligence (GenAI) technologies are increasingly being used by both individuals and organizations. However, there is still a lack of in-depth understanding of whether communication professionals are ready to navigate...

...Anca Anton Purpose The purpose of this paper is to examine and analyse subjective well-being among public relations (PR) and communication professionals by looking at several factors: employer and employee engagement, work culture and relationships, work–life balance and conflict, job satisfaction...

.... organizational attention to mental health in the workplace and perceived organizational support, POS). Design/methodology/approach Guided by organizational support theory (OST), we conducted an online survey with 262 full-time communication professionals. Findings The data show that a variety of well...

... challenges for communicators in their work (Cornelissen, 2017 ; Zerfass et al., 2018). It all requires a competence of communication professionals that is not part of their traditional skillsets or qualification profiles in the field: stress resilience. Stress can be defined...

...Sandra Bergman Purpose The purpose of this paper is to examine how communication professionals enact an educational role aimed at improving organisational communication through communication training. Furthermore, this article analyses what this implementation means for the role...