...W. Timothy Coombs; Sherry J. Holladay Purpose The purpose of this paper is to contribute to understanding of crisis communication application and theory by analyzing online reactions of discussion board participants to assess the effectiveness of an apology issued online. Design/methodology...

... in September 1999. The study identified four possible corporate strategy motives in post‐crisis corporate communications: social responsibility, communal relationship building, enlightened self‐interest and impression management. A content analysis of adverts (n=100) suggested communal relationship building...

...Tony Jaques Most issue management practitioners and scholars accept that issue management has progressed substantially over 25 years, from primarily a reactive crisis prevention tool to a maturing strategic management discipline. But the terminology used within issue management to define...

...Alan Freitag The tendency for communication researchers in the area of crisis management to limit data collection and analysis by national borders consequently limits practitioner understanding of the dynamics of crisis planning and response. The Firestone/Ford tyre recall crisis of 2000‐2001...

...Kathy Fitzpatrick Managing the adverse visibility associated with a high‐profile legal crisis is a challenge faced by an increasing number of public relations professionals. This paper offers guidelines for effectively managing a legal crisis outside the courtroom while the case is pending before...

...Peter J. Hill This paper is concerned with outlining the role of ‘communication’ and ‘measurement’ techniques in the successful achievement of one of the longest and most complex financial re‐structurings undertaken in commercial history. It sets out the background of a financial crisis which...