... they proposed for future protracted crises. Findings The findings reveal a wide range of intra-, inter- and extra-organizational challenges shaping crisis communication. More than 20 obstacles are identified and organized into four domains: (1) the nature of the crisis, (2) intra-organizational factors, (3...

... a knowledge gap in managers assessing the culpability of their organizations, underscoring the need to evolve situational crisis communication theory (SCCT) frameworks for “chrono” crises. Research limitations/implications Drawing on the work on crisis readiness (Jin et al., 2024), this study...

... 22 01 2026 26 01 2026 © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Crisis communication Discursive legitimation Framing Central banks Africa Crises are disruptive events that threaten the reputations of organizations...

... of proactive communication. It contributes to the greenwashing and crisis communication literature by demonstrating that corporate crises leave a lasting impact but can be mitigated through strategic transparency. (H2). The longer the time since a greenwashing incident, the greater consumers...

... and satisfaction. Research limitations/implications Theoretically, we tested and extended the range of the model of trauma-informed management for crisis communication. Practical implications The study offers practical implications around how organizations can build a workplace culture that embraces...

...Hayoung Sally Lim; Natalie Brown-Devlin Purpose Using the three crisis emotion clusters (attribution-independent (AI), external-attribution-dependent (EAD) and internal-attribution-dependent (IAD) emotions), this research explored how consumers engage in secondary crisis communication on social...

... Limited 2025 Emerald Publishing Limited Licensed re-use rights only Sung-Un Yang can be contacted at: yang223@bu.edu 12 01 2025 13 06 2025 26 06 2025 27 07 2025 Internal communication Measurement Crisis communication Employee communication Bundy et...

...Wouter Jong; Albena Björck Purpose This paper explores the advantages of the Cynefin model by Snowden and Boone (2007) for crisis communication practitioners. It highlights how the framework distinguishes between different types of uncertainty, helping practitioners recognize patterns, anticipate...

... moment or movement swirling into a crisis. Originality/value Few studies have examined the perspectives of crisis communication experts about minimizing and managing fake news crises. The study identifies opportunities for future research focused on crises originating from fake news...

... to the understanding of CSR effects in crisis communication, while also addressing the often paradoxical and contradictory findings of prior studies. We assume that this effect arises due to disappointed expectations (Burgoon, 1993 ; Jussim et al., 1987). When organizations engage in and communicate...

... of urbanization, size and risk profile. Findings Risk communication is seen as a sub-field of crisis communication in municipalities' communication management. The task of initiating risk communication activities and campaigns is frequently assigned to the municipalities' safety units or emergency...

... of leadership crisis communication and contemporary rhetoric as community-building discourse aiming for speaker–audience collaboration. The study demonstrates that division and disagreement are equally essential components of crisis communication as values and change. When actors differ in choice of strategy...

... Crisis communication Foreign policy Leadership Propaganda Public sector Upon these conceptual foundations, European public diplomacy is shaped according to the preferences of countries and institutions. Thus, the following research question is posed: what effect have the six most crucial...

... uncertainty management in organizational crisis communication research and practice, connecting crisis responsibility uncertainty, attribution-based crisis emotions and publics' crisis information seeking. Among different facets of crisis uncertainty, scholars recently examined publics' uncertainty about...

... qualitative data from two UK universities. While focused on internal communication, the employee perspective was not examined. Nevertheless, this paper extends the human dimension of internal crisis communication, building on constructionist approaches that are concerned with emotion and sensegiving...

.... The frequency of communication with employees during a crisis has a positive effect on the perceived quality of internal communication. Transparency. The concept of transparency is well-known in the field of internal crisis communication and is considered an important criterion (Men, 2014a ; Men...

... organizations regardless of their sizes. © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Conflict Crisis communication Employee communication Internal communication School of Communication and Journalism at Auburn University The COVID-19...

..., organizations should provide the resources information, status and love (Foa and Foa, 1980) by means of internal crisis communication. Originality/value The study demonstrates the role of different types of internal communication during organizational crises used to convey organizational resources...

... and standards laid down concerning such matters as governance, duty to risk assess, command and control, training and cooperation (NHS England, 2020b). The framework was invoked during this crisis. Organisational effectiveness Leadership Trust Reputation Public sector Crisis communication...

... a community resilience officer was conducted in New Zealand in 2019 and is included in the analysis. The organizational approach to crisis communication is reflected in Coombs' (2007) article, which includes a table of crisis types by clusters and places “natural disaster” in the “victim cluster” (p...