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Keywords: Customer service
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Journal Articles
Journal:
Journal of Communication Management
Journal of Communication Management (2001) 5 (1): 48–58.
Published: 01 January 2001
... performance. © MCB UP Limited 2000 Internal marketing Internal Communication Customer service Internal branding Buy‐in Intellectual capital Emotional capital Journal of Communication Management Volume 5 Number 1 Value-adding communication: Innovation in employee communication and internal...
