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Journal Articles
Journal:
Journal of Communication Management
Journal of Communication Management (1996) 1 (2): 169–173.
Published: 01 February 1996
... implementing a continuous improvement programme including internal and external performance; team participation; and performance enhancement. © MCB UP Limited 1996 Performance enhancement Continuous improvement Feedback Journal of Communication Management Volume 1 Number 2 Communicating...
Journal Articles
Journal:
Journal of Communication Management
Journal of Communication Management (1996) 1 (1): 80–88.
Published: 01 January 1996
... this period. This paper is based on the experiences of Parcelforce during a period of massive ABSTRACT adjustment, as it emerged from a rela- KEYWORDS: bad news, communications strategies, communications planning, communications standards, face to face, feedback tively anonymous and protected position within...
