... performance. Internal marketing Internal Communication Customer service Internal branding Buy‐in Intellectual capital Emotional capital © MCB UP Limited 2000 Journal of Communication Management Volume 5 Number 1 Value-adding communication: Innovation in employee communication and internal...

... capital remains largely unexplored territory, especially understanding the human side of knowledge management. Moreover, given the centrality of communication to organising, it is surprising how little recent work in the field of knowledge management or intellectual capital focuses on, never mind even...