...Bram Hendrawan; Marjon Elshof; Lisanne Verkuil Purpose A growing body of scholarly research focuses on internal communication (IC), which, over the past decade, has become an important specialisation within the field of communication. However, little scholarly attention has been paid to IC...

... of the social report. It then goes on to address communication of corporate responsibility to the general public and the need to trigger wider consumer engagement in this topic. Lastly, it covers the communication opportunity presented by companies’ own employees and the internal communication challenges...

... is to be successful, and so this paper argues that for organisational success, all five must ultimately merge to form one unified whole. Organisational culture Leadership Strategy Internal communications Five guiding principles of culture management: A synthesis of best practice Received (in revised form...

...Liam FitzPatrick Over the last two decades, internal communications has developed considerably as a sub‐discipline of public relations. Some of this growth is due to the desire of managers to bypass trade union influence in the workplace. Additionally, during the 1970s there was considerable...

...Simon Lewis The demerger of British Gas in 1996 was one of the largest restructurings in UK corporate history. This paper focuses on the internal communications challenges of the demerger, including the objectives, strategies and results. It is written from the perspective of an ‘insider’ because...

...Richard Phelps The paper considers benchmarking internal communication. It starts by briefly describing benchmarking methods — metric and qualitative benchmarking — together with the objectives behind such a programme. It goes on to discuss an IC benchmarking club which has been launched recently...