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Keywords: Monopolies
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Journal Articles
Effects of the organization‐public relational gap between experiential and expected relationship outcomes : Relational gap analysis
Available to Purchase
Journal:
Journal of Communication Management
Journal of Communication Management (2013) 17 (1): 40–55.
Published: 08 February 2013
... mutuality and satisfaction showed the biggest and significant shift to higher levels of performance expectations under competition than under a monopoly. Further, a shift in control mutuality and satisfaction led to more negative attitudes toward the company and a stronger intention to switch...
