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Journal Articles

Effects of the organization‐public relational gap between experiential and expected relationship outcomes : Relational gap analysis

Minjeong Kang
Journal: Journal of Communication Management
Journal of Communication Management (2013) 17 (1): 40–55.
https://doi.org/10.1108/13632541311300142
Published: 08 February 2013
... Emerald Group Publishing Limited 2013 Monopolies Customer relations United States of America Communication management Organization‐public relational outcomes Relational gap analysis Problem solving Company attitudes Supportive intention Within the relational perspective of public...
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