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Keywords: Shame-based messages
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Journal Articles
Journal:
Journal of Communication Management
Journal of Communication Management (2025) 29 (4): 566–584.
Published: 28 May 2025
... offer insights into how charity managers can best apologise for a fundraising nonprofit organisation’s errant behaviour. Roger Bennett can be contacted at: r.d.bennett@kingston.ac.uk Organisational apologies Regulatory focus Persuasion knowledge Guilt-based messages Shame-based messages...
Includes: Supplementary data
