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Keywords: Sub-arena
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Journal Articles
How publics react to crisis communication efforts : Comparing crisis response reactions across sub-arenas
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Journal:
Journal of Communication Management
Journal of Communication Management (2014) 18 (1): 40–57.
Published: 28 January 2014
...W. Timothy Coombs; Sherry Jean Holladay Purpose – The purpose of this paper is to provide a rationale and framework for examining stakeholder reactions to crisis communication messages in various social media channels. Stakeholders can become crisis communications by entering various sub-arenas...
