Flexibility in the workplace: Instrumental or creative?: The case of the Dutch Government Buildings Agency

Workplace innovation is a much‐described subject. Workplace innovation is usually introduced to increase flexibility. Workplace knowledge is, most of the time, institutionalised in formal tools. These tools compete with creativity of employers, employees and professionals. This paper describes the quest for frameworks helping professional advisers to grow in knowledge and understanding of workplace innovations. The experience of the Dutch Government Buildings Agency is used to illustrate the search. A research agenda is given.