Effective churn management for business

Business changes challenge the predictability of the workplace formation. In the broader sense, business change affects workplaces through forming and re‐forming groups, teams and business units, so causing ‘churn’ in workplaces. The aim of this paper is to present research evidence on churn strategies and approaches extracted from the Centre for Facilities Management’s research on five financial organisations based in the City of London, one of the most volatile business environments in the world. The different approaches are analysed systematically to understand the possible impact of churn on business and how to deal with it effectively. In this paper the evidence of the link between business and workplace change is explored, and a background for consensus on churn processes is discussed. The findings and conclusions are then compared with previous studies by Bernard Williams Associates for the practical implications.