An evaluation of office productivity measurement

The aim of this paper is to evaluate approaches to the measurement of office productivity.

The author presents an historical context to office design and reviews appropriate literature. The review aims to establish the limitations in defining office productivity and the range of approaches to its measurement.

The review of the literature reveals that there is no universally accepted means of measuring office productivity but the researchers that have produced the most research evidence have tended to adopt a self‐assessment approach.

This paper establishes that the “people‐centred” approach to office evaluation is most appropriate for office workers with varying job tasks and allows the end‐user or occupier perspective to be established.