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Keywords: Customer satisfaction
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Journal Articles
Improving service provision through better management and measurement of customer satisfaction in facilities management
Available to Purchase
Journal:
Journal of Corporate Real Estate
Journal of Corporate Real Estate (2010) 12 (4): 220–233.
Published: 23 November 2010
...Matthew Tucker; Michael Pitt Purpose The purpose of this paper is to investigate the application of a customer performance measurement system (CPMS) to demonstrate how facilities management (FM) organisations can enhance their existing processes for measuring the customer satisfaction...
