... of the outputs is not evaluated via their price. © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only ABW Quasi-experimental design Knowledge work performance Evaluation There is a plethora of relevant drivers for knowledge work productivity...

... will combine both quantitative and qualitative elements and aim to achieve both internal and external impact. This multidimensionality of objectives indicates the use of a balanced scorecard system of measurement. This paper argues that a coherent evaluation and feedback system should be an integral part...