... Consortium for Real Estate (OSCRE) and Property Information Systems Common Exchange Standard (PISCES). Recently, many software providers have adopted these standards to enable “out‐of‐the‐box” direct data exchanges between systems without having to invest in expensive system integration efforts. ©...

... drivers, this paper reviews the latest developments in performance metrics including key performance indicators, service level agreements, and how the emergence of web‐based data collection, access and presentation is transforming the role of information systems in supporting decision‐making processes...