... As no similar study has been carried out on asset management in Scottish councils, the findings of this research contribute to literature on asset management and best value, thus highlighting the Scottish perspective. © Emerald Group Publishing Limited 2012 Scotland Local authorities Property...

... at: alan.phelps@kent.gov.uk Assets management Property management Real estate Local authorities United Kingdom Russia Municipal property asset management has emerged as a distinctive discipline as part of broader worldwide trends. In the private sector, businesses have responded to globalization...

...Wan Zahari Wan Yusoff; Maziah Ismail; Graeme Newell Purpose The purpose of this paper is to evaluate the quality of services provided by local authorities (LA) to the public. An FM‐SERVQUAL instrument was developed to meet an appropriate measurement of such services. Design/methodology/approach...