..., observations and semi-structured interviews with specialists. The case that is studied is the Johan Cruijff Arena in Amsterdam – the stadium has the ambition to be the most innovative stadium in 2020. Findings Nine different smart tools were identified in the case study, which supports the optimization...

... managers. Then, semi-structured interviews are held with a number of parties in other industries to explore the use of smart tools in other contexts. Findings The universities’ demand for smart tools is mainly directed at the automatic and continuous collection of real-time space use data for education...