An information‐space model for the development and application of computer‐based tools in information creation and dissemination

Boisot’s I‐space is used as a framework to explain the comparative success of computer‐based tools in information scanning and dissemi‐ nation, and the failure to support problem areas in the process of knowledge creation, especially where this involves interactions within user groups. Recent research indicates that process‐based studies are likely to be productive, and that there is a useful overlap between information science and computer science interests and methods.