... at: m.e.burke@salford.ac.uk © Emerald Group Publishing Limited 2009 Information management Customer satisfaction Information retrieval Self esteem I come to work. I have 23 tasks to complete and I want to feel I have at my fingertips all the information I need, pure and relevant, for me...

... Customer satisfaction Consumer behaviour Decision making The studies drawing on Sense‐making methodology are more specific in this regard since they conceptualize information use in terms of gap‐bridging (Dervin, 1983 ; 1999 ; Dervin and Frenette, 2003 ; Savolainen and Kari, 2006). This stands...