... decision, even after their sense of domain familiarity was controlled for. The paper concludes with a discussion of the implications of the findings for library services. It is suggested that libraries could provide a more “cue‐rich” environment that supports users' decision making and facilitates...

.... Information retrieval Customer satisfaction Consumer behaviour Decision making © Emerald Group Publishing Limited 2009 Reijo Savolainen can be contacted at: Reijo.Savolainen@uta.fi In information and library studies, the first surveys of information use date back to the 1910s and 1920s...

... the retrieval and application of high quality knowledge in order to solve real‐world problems. However, information seeking to support such evidence‐based approaches to decision making and problem solving makes demands on retrieval systems which they are not well suited at present to satisfy. A number...