... Managerial decrees Face‐to‐face communication Information behavior Properties of documentary practice Documents Document management A field study facilitated efforts to gather oral data and determine whether an utterance incorporates properties of a document. Two observations were conducted...

..., which shares some characteristics with oral documents. Deborah Turner can be contacted at: turned@drexel.edu © Emerald Group Publishing Limited 2012 Oral documents Face‐to‐face communication Information behaviour Properties of documentary practice Documents Document management...