...). Oral documents Managerial decrees Face‐to‐face communication Information behavior Properties of documentary practice Documents Document management The first part of this paper conceptualized the concept of an oral document and provided empirical evidence that an utterance can act...

... and information science (LIS) is discounting information that is available orally. Deborah Turner can be contacted at: turned@drexel.edu © Emerald Group Publishing Limited 2012 Oral documents Face‐to‐face communication Information behaviour Properties of documentary practice Documents...